Website design, website hosting and search engine optimisation in East Sussex

Frequently asked questions

As a web design agency, we are often asked questions about what is involved in setting up and hosting a web site. We have attempted to explain some of the basic ‘mysteries’ in the questions below.

Website design, website hosting and search engine optimisation in East Sussex
Why should I have a web site?

Plain and simply, having a corporate web site is the most cost-effective marketing medium available today. Compared to most marketing materials (e.g. printed brochures, business cards, flyers), a web site is much more flexible as it can be changed “on the fly”.

If your business changes or you have a special offer, your web site can very easily be changed to reflect these changes. In addition to the flexibility, the marketing exposure your web site can bring is phenomenal. The whole world can view your products or services for a literally pence per day running cost.

My business is regional, so will a web site work for me?

Yes. Our web design agency can assist you in developing a marketing strategy that will promote your web site in your local area. What this mainly means is making sure your web site can be found in major search engines (like Google) using local search phrases (eg “greengrocer Heathfield”).

Additionally there are many small search engines that list businesses locally. Some of these we have strong relationships with and can develop a localised marketing campaign for your web site. We also use other local media to promote sites.

What can I do with my web site?

The most important thing to do is promote it. Put your web site address on all your business paperwork, letterheads, business cards, promotional materials and advertising. Add attachments to all of your outgoing emails.

In this way your web site can work most effectively for you as a port of call for your clients to find out all about you.

What is hosting?

The internet is a made up of a massive network of computers that are all permanently connected to each other via cable, satellite and telephone systems spanning the entire globe. Each of these computers holds information about where web sites are stored, so when you go looking for a particular site you get steered to the correct place.

A web site is made up of files that link together via ‘hyperlinks’.

The term ‘hosting’ refers to the computer where the web page files that make up your web site are stored, so that they are accessible via the internet. Without hosting, your web site cannot exist.

Can I use the web space that is supplied with my internet service provider?

Yes you can, although we do not recommend it for commercial web sites. For a start, your web site address would usually include your internet service providers (ISP) name so that they gain more marketing exposure. (e.g.

Secondly, this web space is usually limited in some way, either by capacity or by functions. Some of the web sites that we design require specialised programming in order to make them work, and it is common for ISP web space to deny this type of activity.

Why do I need a domain name?
A domain name can help to increase your brand awareness. Instead of having, your web site address can be Firstly, this is easier to remember, plus it repeats your company name or slogan to your prospective visitors and clients.
What domain name should I have?

There are two main schools of thought on this. The first, and most common, is to have your company name or brand as your domain name (such as

The second type of domain name is one that contains keywords that explain about your business. An example of this would be At our web design agency, we can help you select the right domain name for your business.

Will my web site be seen across the world?

Yes. Once your web site has been developed and uploaded to your hosting space, the whole world will be able to see it. Of course, if your web site is selling or promoting a regional product or service, we can assist you in promoting it more locally. If your product or service is an international one, then the Internet is the medium for you.

What must my website contain?

From a simple site of a few pages to a sophisticated e-commerce online store, most businesses now recognise the need for a corporate website.

A quick surf round the world wide web soon throws up a lot of sites that are either badly put together or fail to deliver any commercial benefit back to the business. These are usually the ones that were created because someone said the company ought to have a net presence without really working out what they wanted it to do.

A good site includes the following:

Business name and logo
Brief description of your business activity
A summary of your products or services
Your business address
Ways to contact you – telephone number(s), email address
A contact name
Opening hours
A photograph of your product, services and business activity
An opportunity for feedback

A crucial issue is security. Consumers are nervous about buying online and stories of credit card fraud abound. So you not only have to be sure that you’ve found a secure way of processing credit and debit card transactions – you also have to communicate this to the customer.

At our web design agency, we are experienced at setting up secure payments solutions with a variety of providers, and we can offer you advice as to the best solution to suit your needs including installing an SSL certificate to add the green padlock to your site that your customers will expect as a sign the site is secure.

Your company and the internet – an introduction

There are already 47 million internet users in the UK (over three quarters of the population), and with a great many actively buying online, ecommerce now makes up a significant portion of all business conducted in this country.

To take advantage of this opportunity, and to keep your existing customers, it is no longer a question of whether you are going to put your business online, but how and when you’re going to do it.

Quest Graphics can take you through the process of getting your business online and give you the essential advice you need to help make your business an internet success story.

If you are looking for a ‘brochure style’ website branded throughout with your corporate identity then we can custom build a website for you.

Your site may need updating on a regular basis – an information site, an e-commerce shop or a membership site. This might be through a bespoke content management system that we can design for you, or it can be created using an ‘off the shelf’ content managed site environment such as WordPress. In either case you will be able to update your site yourself, or we can update for you if you prefer.